Website Privacy Policy

Anonymity

Where practicable, you may visit and browse the Website without identifying yourself or providing personal information. However, if you choose not to provide certain personal information (such as when submitting a contact enquiry), we may not be able to respond to your request.

Information we collect

Contact form submissions

When you submit an enquiry through the Website, we collect the personal information you provide, which may include:

• your name;
• your email address;
• your phone number;
• your company or organisation name; and
• the content of your message.

We collect this information only to the extent reasonably necessary to respond to your enquiry and, where you consent, to send you information about our services.

Website navigational information

When you visit the Website, our server and third-party tools automatically collect certain technical information, which may constitute personal information, including:

• your IP address;
• your browser type and version;
• your operating system;
• the pages you visit and links you click;
• the date, time, and duration of your visit; and
• the referring URL (the page you visited before arriving at ours).

This information is used to operate, improve, and secure the Website.

How we use your information

We use the personal information we collect for the following purposes:

• to respond to your enquiries and provide information about our services;
• to send you marketing communications about CyberOps, where you have consented or where we are otherwise permitted to do so under applicable law — you may opt out at any time (see Communications preferences);
• to operate, improve, and secure the Website; and
• to comply with our legal obligations.

We will not use or disclose your personal information for a purpose other than the purpose for which it was collected, except where you have consented, where it is required or authorised by law, or where another APP exception applies.

Cookies and tracking technologies

The Website uses cookies — small text files placed on your device by your browser — to support Website functionality and to understand how visitors use the Website.

Cookies we use

The Website may use cookies to support its functionality and to understand how visitors use the Website. We do not currently use any persistent third-party tracking cookies.

Managing cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies.

Do Not Track

Some browsers transmit "Do Not Track" (DNT) signals to websites. We do not currently alter our data collection practices in response to DNT signals, as no consistent technical standard for interpreting these signals has been adopted. We will continue to monitor developments in this area.

Sharing your information

Service providers

We may engage other third-party service providers to operate and support the Website (for example, hosting providers). These providers act on our instructions and are not authorised to use your personal information for their own purposes. We take reasonable steps to ensure they handle your personal information in a manner consistent with the APPs.

Legal requirements

We may disclose personal information if required to do so by law, or if we reasonably believe that disclosure is necessary to comply with a legal obligation, court order, or lawful request from a government authority.

What we do not do

We do not sell, rent, or trade personal information collected through the Website to any third party for their own promotional or commercial purposes.

Cross-border disclosure

Some of the third parties with whom we share personal information are located outside Australia. Before disclosing personal information to overseas recipients, we take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to that information, including by entering into data processing agreements with those recipients.

By submitting personal information through the Website, you acknowledge that your information may be transferred to and processed in countries outside Australia. Where such transfers occur, we take reasonable steps to ensure your information is handled consistently with the APPs.

Data retention

We retain personal information only for as long as is reasonably necessary for the purposes for which it was collected, or as required by law. Contact form submissions are retained for as long as necessary to manage your enquiry and any resulting business relationship. You may request deletion of your personal information at any time (see Access and correction).

Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include use of HTTPS encryption for all Website traffic and access controls on systems that hold personal information.

If you have reason to believe that personal information we hold about you has been compromised, please contact us immediately at admin@cyberops.com.au.

Communications preferences

If you have provided your contact details and consented to receiving marketing communications, you may opt out at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us directly at admin@cyberops.com.au. We will process your opt-out request promptly. Opting out of marketing communications will not affect transactional messages (such as responses to your enquiries).

Access and correction

Under the APPs, you have the right to request access to the personal information we hold about you, and to request that we correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make an access or correction request, please contact us at admin@cyberops.com.au. We will respond to your request within a reasonable time. We may ask you to verify your identity before processing your request. In limited circumstances, we may decline a request for access or correction as permitted under the APPs; if so, we will explain why in writing.

Complaints

If you believe we have handled your personal information in a way that does not comply with the Privacy Act or the APPs, please contact us in the first instance at admin@cyberops.com.au. We will investigate your complaint and respond within a reasonable time (generally within 30 days).

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner ("OAIC"):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Contacting us

Questions or concerns regarding this Privacy Policy or our privacy practices should be directed to: admin@cyberops.com.au.